Hot Water Frequently Asked Questions

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Sunpak offers the full range of services that include everything from supply, to installation and ongoing maintenance to ensure your hot water systems, pool heaters and heat pumps continue to run efficiently and effectively.

Supply

Sunpak can supply the full range of high quality and energy-efficient hot water systems, pool and spa heating systems and heat pumps to meet your individual needs. Our large range of products and expertise allows Sunpak to offer quick and effective solutions for everything from residential dwellings, hotels and resorts, aged care facilities, hospitals, government buildings, and wildlife sanctuaries.  

Supply & Installation

Sunpak offers complete packages for supply, installation, and commissioning of your water heating needs, to ensure a stress-free solution. Sunpak’s range of products and expertise in domestic, commercial, and industrial applications, means any issue you have we can provide a stress-free solution. Lending from a combined 40 years’ experience, we are able to advise you on the best solutions to any requirement so that you are up and running in no time at all. Domestic heating systems solutions can be turned around in 48 hours.

Routine Maintenance

To ensure the long-term health of your hot water system or pool heating system, Sunpak offers maintenance and repairs so that you can enjoy trouble-free and continuous operation, efficiency and effectiveness of your system.

It is our recommendation that a six-monthly maintenance program is put into place for your heat pump centralised water systems and hot water storage systems. With our routine maintenance plans, implementing our stringent checklist, there is transparency and peace of mind that all aspects of your system are being inspected and reported on.

 

For domestic systems ever 1-2 year check-ups can find and eliminate any issues that may cause expensive repair costs down the track.

Sunpak can install domestic electric heating system and heat pump within 1-3 hours. If it is a replacement of an existing gas hot water system, installation times are cut to within an hour.

 

If you replace an existing electric heating system with a gas heating system, there may be a requirement for plumbing to be reconfigured. This installation process can be completed in around 3 hours.

 

The installation of an Evoheat pool heating system will range from 2 to 5 hours. This will be dependent on your current system.

Absolutely, all Sunpak hot water systems and heat pumps will be supplied with our industry-leading warranty. As an example, the Evoheat pool heat pumps are backed by the following warranty:

 

  • 25 years on titanium heat exchanger
  • 5 years on compressor
  • 2 years on parts
  • 1 year on labour

 

The Thermann hot water systems and backed by up to a 10-year warranty. Please contact us to discuss particular brand warranties, we are always more than happy to help.

For energy-efficient hot water heating, we recommend Evoheat. This Australia owned and operated company provides a superior product, at an affordable price.

 

We also partner with the following brands due to their high-quality products that have a proven track record of providing reliable performance and having cutting edge technology:

 

  • Thermann
  • Rinnai
  • Quantum
  • Stiebel Eltron
  • Vulcan
  • Everhot
  • Dux
  • Aquamax

For residential supply and installations of hot water systems and heat pumps, we cover the Sunshine Coast and areas between Caboolture and Gympie:

 

  • Bli bli
  • Mooloolaba
  • Mudjimba
  • Caloundra 
  • Coolum Beach 
  • Nambour
  • Noosa
  • Maleny 
  • Cooroy
  • Pomona
  • Kandanga
  • Gympie 
  • Caboolture 
  • Eumundi 
  • Valdora
  • Buderim
  • Beerwah
  • Glass House 
  • and more.. 

 

Australia wide services are available for commercial hot water solutions.

That is going to largely depend on how many people reside in your house, your average water use, and when you're using it. If you get a hot water system that's too small, you'll continually run out of hot water. If you get one that's too large, it will cost you more to run it. It's important that you choose the right hot water system for your household needs. Sunpak can help you identify the right system for your home.

There are five main criteria:

  • Types:
    • There are three different types of fuel options. Gas, electric or solar. You'll need to choose one of these first.
  • Kinds of hot water systems:
    • Storage systems - Storage hot water systems use a tank to store hot water
    • Continuous systems - continuous flow system only heats water when needed. Water is heated as it passes through heating equipment.
  • Size of hot water systems:  
    • Electric storage

    • Gas continuous flow 

Selecting the right gas continuous flow unit

  • Cost and Maintenance:
    • Below you'll find hot water system prices. These show the different systems available. You'll see both minimum and maximum prices. These are average prices and may vary from job to job.

 

System Type

Avg. Minimum Price

Avg. Maximum Price

Electric – “Storage” type

$450 (50L)

$1800 (400L)

Electric – “Instant” type

$660

$1500

Gas – “Instant” type

$750

$1600

Solar – Roof Mounted (electric boost)

$3600

$5400

Solar – Split System (electric boost)

$3900

$5000+

Solar – Split System (gas boost)

$4900

$6500+

Solar – Evacuated tube

$4000

$5500

Heat Pump

$2800

$3500

  • Energy Efficiency:
    • The most energy-efficient hot water system is a heat pump system.

 

Gas hot water systems

How it works

A gas hot water system has a gas burner, which continuously heats and maintains the water in your tank. A continuous flow system or tankless system uses a burner that only ignites when the water is needed.

Pros

Hot water on demand when using the continuous flow systems. They do not use any energy when not in use. Good for a hot water outlet that has only occasional use.

Cons

A gas hot water system is only a viable option if you're connected to mains gas. If you use external gas bottles, it can be a lot more expensive. You can easily run out of hot water too.

Electric hot water systems

How it works

An electric hot water system uses an element to heat the water. It's stored in an insulated tank, ready for use.

Pros

Electric hot water systems have low up-front costs, and are reliable. Some electric hot water systems can also be set up to heat during off-peak periods to help with your energy bill costs.

Cons

Generally expensive in the long-term and higher greenhouse gas emissions if the system is not powered by a renewable energy source.

Heat pumps

How it works

A heat pump has a fan installed that draws warm air into the system. This is transferred into the water storage tank. Think of it as a reverse fridge. Instead of pushing hot air out to keep your fridge cook, it pulls in hot air to heat your system up.

Pros

A heat pump is one of the most energy-efficient hot water systems available. While they do require electricity to run, they are up to 75% more efficient than most electric hot water systems.

Cons

Generally, a heat pump is best suited in a warm environment. Some heat pumps can come with boosters, if the climate is cold, there is little benefit in spending the additional money on installing a heat pump.

Pool heaters

How it works

A pool heater heat pump has a fan installed that draws warm air into the system. This is transferred into the water storage tank that then heats your pool or spa. Think of it as a reverse fridge. Instead of pushing hot air out to keep your fridge cook, it pulls in hot air to heat your pool or spa up.

Pros

A heat pump is one of the most energy-efficient pool heaters available. While they do require electricity to run, they are about three times more efficient than most electric pool heaters.

Cons

Generally, a pool heat pump is best suited in a warm environment. Some pool heat pumps can come with boosters, if the climate is cold, there is little benefit in spending the additional money on installing a pool heat pump.

Installing a heat pump for residential homes costs from $2,800 to $3,500. We currently have a special offer for the award-winning EvoHeat Evo270 Heat Pump – click ​here​ for more information.

For commercial heat pumps, please contact us for a quote.

To ensure optimal performance and sufficient access to warm air, heat pumps should be installed outside your home in a well-ventilated area.

You shouldn't notice too much noise from your heat pump as it will be installed outside your home.

The ​EVO 270​ has a noise level rating of 49dB (A), which sounds similar to a split system air conditioner.

Did our hot water FAQ help?

Did we answer all questions you had in mind? If not, let us know! 

We will happily add any information and answer any queries or concerns you have. The fastest way to contact is on Facebook.

Otherwise feel free to email with the subject heading ‘Hot Water FAQ – Unanswered Question’ to info@sunpakhotwater.com.au or call us at 1300 982 993.

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